Last Updated: 27/11/2025
1. Introduction
Welcome to Arab Craftsmen Company (ACM). By accessing our website (https://focused-nobel.144-76-64-201.plesk.page/) or purchasing our products (herbs, spices, fruits, and agricultural supplies), you agree to be bound by these Terms and Conditions.
Please read these terms carefully before requesting a quote or placing an order. If you do not agree with any part of these terms, you must not use our website or services.
2. Company Information
This website is operated by Arab Craftsmen Holding.
- Trade Name: ACM Agriculture / Arab Craftsmen Company
- Headquarters: Egypt
- Operations: Minya, Egypt
- Contact Email: info@arabcraftsman.com
- Contact Phone: +20 102 141 4441
3. Nature of Agricultural Products
Please acknowledge that our products (including but not limited to Basil, Chamomile, Mango, Grapes, and Palm Trees) are natural, organic agricultural goods.
- Natural Variation: Due to the nature of organic farming, products may vary slightly in color, size, texture, and moisture content from the images shown on the website. Images are for illustrative purposes only.
- Availability: All products are subject to seasonal availability and harvest yields. We reserve the right to limit quantities or discontinue products without notice.
4. Ordering and Quotations
- Request for Quote: For bulk orders and export inquiries, prices are not fixed and depend on market rates, volume, and shipping terms. A quotation provided by ACM is valid for the period specified on the quote (typically 7-14 days) due to market fluctuation.
- Online Orders: If placing an order directly through the site:
- We reserve the right to refuse or cancel any order for any reason, including pricing errors (e.g., if a product is accidentally listed at $0 or an incorrect placeholder price).
- An order is only confirmed once you receive a formal acknowledgment or invoice from our team.
5. Pricing and Payment
- Currency: Unless otherwise agreed in a specific contract, prices are generally quoted in USD or EGP.
- Payment Methods: We accept [Wire Transfer / Bank Transfer / Credit Cards].
- Taxes and Duties:
- Domestic Orders: Prices may be subject to VAT where applicable.
- International/Export: The buyer is responsible for all import duties, customs fees, and taxes levied by the destination country.
6. Shipping and Delivery
- Incoterms (For Export): Unless otherwise specified in a commercial invoice, standard export terms (e.g., FOB, CIF, EXW) will apply as agreed upon between ACM and the buyer.
- Delivery Times: Estimated delivery dates are non-binding estimates. ACM is not liable for delays caused by customs clearance, shipping carriers, or logistical constraints.
- Risk of Loss: The risk of loss for the products passes to the buyer upon delivery to the carrier (depending on the agreed Incoterm).
7. Returns and Quality Claims
Due to the perishable nature of agricultural products (fruits, vegetables, fresh herbs), strict return policies apply:
- Inspection: The buyer must inspect the goods immediately upon arrival.
- Claims: Any complaints regarding quality, quantity, or condition must be submitted in writing with photographic evidence within [24 to 48] hours of receipt.
- Refunds: Refunds or replacements for substantiated claims are at the sole discretion of ACM. We do not accept returns based on “change of mind” for perishable goods.
8. Intellectual Property
All content on this website, including the “ACM Agriculture” logo, text, blog posts, product images, and design, is the intellectual property of Arab Craftsmen Holding. You may not use, reproduce, or distribute our content without express written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Arab Craftsmen Company shall not be liable for:
- Indirect, incidental, or consequential damages arising from the use of our products.
- Force Majeure: Failure to fulfill obligations due to events beyond our control, including but not limited to extreme weather conditions, crop failure, natural disasters, war, or government restrictions.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of Egypt.
11. Contact Us
For any questions regarding these Terms and Conditions, please contact us at:
- Email: info@arabcraftsman.com
- Phone: +20 102 141 4441